DU&T Consulting
  • May 22, 2022
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Payments fraud has been a significant problem for companies of all size for many years and the growing incidence of cybercrime makes the problem even greater. This course provides participants an overview of the various types of payments fraud and discusses practices in fraud prevention and control. The course also discusses the growing incidence of cybercrime and account takeover and presents best practices in dealing with the problem. Additionally, guidance will be provided on what to do when, not if, payments fraud and cybercrime occur. Watch and learn at your own pace in this informative, multi-part, four hour seminar.


Learning Objectives

  • Understand exposure to the types of payment fraud
  • Analyze the elements of cybercrime and account takeover
  • Review and understand best practices in managing the risk of payments fraud and cybercrime
  • Determine what steps to take after an attack has occurred
  • Modules:
  • Introduction: Objectives, Background, Fraud Overview
  • Identify the components of an efficient fraud prevention strategy
  • Understand PCI DSS and the importance of meeting these card security standard
  • Cheque Fraud: using checks without authorization, or using fake checks
  • Card Fraud
  • Improve your card acceptance procedures and efficiency

EFT Fraud

  • Chargebacks and Refunds
  • Internal Fraud
  • Identity theft– using another individual’s personal or financial information without his or her consent

Cyber-Payment Fraud: Innovative Swindles

  • Reverse Phishing
  • Cyber-Payment Fraud: Innovative Swindles
  • Frauds Enabled by Computers and the Internet
  • Phishing – fraudulent attempts to get personal or company information that can be used to perpetrate identity theft
  • Business Email Compromise
  • Response to Cybercrime and Summary

Changing Best Practices to Fight All Types of Fraud

  • Wrong and over- Invoicing
  • Invoicing for over-utilization of services (i.e. billing for unneeded services; the services were performed but were not needed or requested)
  • Kickbacks

Fraud Prevention

  • Preventing and Detecting Counterfeiting
  • Preventing and Detecting Fraudulent Card Applications
  • Preventing and Detecting Card Theft and Loss
  • Preventing and Detecting Merchant Collusive Fraud
  • Preventing and Detecting Card Misuse


  • Cashiers, Cash Officers, Treasurers, Auditors, Administrators and other officers  who handle cash directly or in supervisory capacity.


  • The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
DU&T Consulting