Public Service Courses

• Understand the socio-economic impact that governance

has on civil society

• Develop techniques to manage the implementation of

reform in your own organisation

• Introduce budgetary measures which will deliver financial

savings for your department

• Introduce state of the art HR practices

• Reduce the incidence of corruption

• Proactive Public Sector Risks Management Techniques

• Policy Reform and benchmarking strategies

• Effective Methods of Performance Management

• Cutting Edge Human Resource Practices

• Effective Leadership Skills and Behaviours

• Motivation and Reward Systems

• Economic Budgetary Practices

• Develop Information Technology Options

• Techniques to Minimise Corruption and Dishonesty

• Implementing tailor-made controls

• Communicating Ethics and Standards in Achieving

Improved Performance

• Corruption Prevention Methods and Practices

• Record Keeping and Information Management

• Monitoring, measurement and improvement of administrative strategies

• Preventive and Corrective techniques for improvements

• Understand the drivers behind the use of privatization and PPP in the Nigeria

• Identify the success factors and also the reasons for failure of PPP projects

• Analyse and develop the skills and expertise institutions need to implement these reforms successfully

• Assesses and manage risks to overall policy and project risks

• Understand the procurement and implementation process for PPP projects

• Recognise the key regulatory issues to be addressed

• Manage change by looking at the other countries’ experiences

• Concepts of privatisation and Public Private Partnerships (PPP)

• Role of Value for Money and Choice in Privatisation and PPP

• Examples of PPP Projects: Successes and Failures

• Capacity Building and PPP

• PPP – Risk Analysis and Distribution of Risk

• PPP – Getting Started: Identifying Need and Business Case,

Procurement and Public Tendering

• The Dynamics of Public Expenditure and Privatisation/PPP

• Framework for Regulation and Regulatory Issues

• Privatisation and PPP: Managing Change

• Understand the socio-economic impact that governance

has on civil society

• Develop techniques to manage the implementation of

reform in your own organisation

• Introduce budgetary measures which will deliver financial

savings for your department

• Introduce state of the art HR practices

• Reduce the incidence of corruption

on Economic Development

• Examine Effective Methods of Performance Management

• Explore Cutting Edge Human Resource Practices

• Acquire Effective Leadership Skills and Behaviours

• Explore Means of Motivation and Reward Systems

• Examine Economic Budgetary Practices

• Develop Information Technology Options in Developing

Public Sector Strategy

• Acquire Techniques to Minimise Corruption and Dishonesty

• The Role of Decentralisation in Administrative Reform

• The Importance of Ethics and Standards in Achieving

Improved Performance

• Understand Corruption Prevention Methods and Practices

• The Importance of Good Record Keeping and Information

Management in order to Improve Efficiency

• Define ethics and emphasize on the various principles involved.
• Briefly define the major themes in ethical philosophy.
• Fully understand the core ethical principles and values and the use of rationalization.
• Define the key elements of a conflict of interest
• Enumerate the benefits of ethics in public service
• Apply techniques to challenge inappropriate behaviour
• Examine and discuss the development of The Nolan Principles in
• the Public Sector
• Integrate ethical values into your strategy and policy development

• Role of Ethics
• Ethics Philosophy
• Learn methods to sustain an ethical workforce
• The importance of ethics in achieving improved performance
• Explore how to develop a whistle blowing strategy
• Understanding the Civil Service Rules and Regulations
• Ethics VS Values
• Rationalization
• Ethical Decision-Making
• Ethics and Conflict of Interest
• Etiquettes

• Plan, implement and evaluate Coaching in your organisation

• Identify training and learning needs for line managers in terms of coaching skills

• Identify how the coaching can work in your organisation

• Understand and use frameworks for coaching skills

• What is Coaching: Differences Between Coaching and Mentoring

• Working with internal Coaches Leadership Development through mentoring

• Developing a Coaching Culture, Overcoming Resistance to Coaching,

Identifying learning needs

Helping mentees own their development

Ingredients for successful relationships

·         pairing mentors and mentees

·         contracting

·         managing the relationship

Establishing mentoring in your organisation

·         getting the design right for your organisation

·         what needs to be communicated and to whom?

·         responsibilities of mentors and mentees

·         ongoing mentor support

·         evaluation

·         avoiding typical problems

Managing mentoring meetings

Measuring Managers’s Performance in Developing Staff

• Conduct a study and review of competitors and their competencies

• Identify gaps in performance

• Improve on service delivery by making positive contributions towards a benchmarking exercise

• Apply benchmarking techniques in reviewing organisational performance

• Continually monitor and review performance and formulate strategies for improvement

• Recognising the Need for Benchmarking

• Scoping Benchmarking Activity, Data gathering, Analysing and identifying best practices

• Types of Benchmarking

• How to conduct a study

• Identifying best companies, Competencies and Competition

• Objective Analysis of Service Delivery

• Reviewing performance, identifying gaps in performance

• Developing performance improvements

• Implementing and monitoring progress on performance structures

• Preparation and presentation of action plans

• Set the process rule
• Handle the inherent challenges in the process
• Detect inappropriate workflows
• Identify I.T system requirement

• Definition of a process
• Identifying processes
• Modelling organizational processes
• Documenting processes
• Identifying process steps
• Overview of different modelling techniques
• Detailed modelling – rules and guidelines
• Process modelling problems – handling detail
• Supporting documentation
• Evaluating and improving process
• Problem analysis
• Identifying inappropriate workflows
• Identifying inappropriate IT support
• Documenting IT systems requirements

·         Forecast and Gaps

·         Company Appraisal

·         Business Environment Appraisal

·         Evaluation of Selected Strategies

·         Developing the Action Plan

• Planning your Writing for Success: begin with the client in mind
• Opening and Closing Effectively
• Using Punctuation Marks to vary the Phrases, Clauses and Sentences
• Speed reading: a useful writing skill
• Using the Email Effectively
• Writing: get to the point fast
• Essential Flaws in Writings.
• Packaging a Professional Business Write-ups
• Writing reports, Letter and Memos

• Better administer the procurement process to meet the

expected objectives of stakeholders

• Agree on objectives, requirements, plans and specifications

• Understand and apply quality standards both in negotiation

and procurement of services

• Evaluate the current procurement system and offer options

to aid effective procurement

the Range of Different Tender Processes

• Hiring Professional Services, Purchasing Goods and Works

• Reviewing Best Practices, Cost and Value as a Selecting Factor

• Pricing Methods

• Selection Procedures, Local and National Preferred Supplier Capacity

• Building a Supplier List, Buyer-Vendor Contracts for Long Term Engagement

• Terms of Reference, Evaluation of Proposals

• Negotiation and Communication Skills

• Outsourcing

• Contract Provisions, Procurement of Services, Monitoring and

Supervision of Consultants

• Elements of a Legally Enforceable Contract, Terms and

Conditions, Interpreting Legal Provisions

• Discussions and Exercises

• Case Studies

• Preparation and Presentation of Action Plans

• Understand how to align with results-with deliverables
• Utilize  evaluative knowledge and learning around outcomes, and
• Identify the rationale for the innovations, as well as their practical application.
• Apply practical approaches for communicating M&E findings

• Introduction to M&E Concepts
• Logical Models and Evaluation Questions
• Indicators and Measurement
• Research Designs
• Data Collection Strategies
• Reconstructing Baseline Data
• Sampling
• Data Analysis Strategies
• The Practice of Impact Evaluation
• Reporting Results & Utilization
• Coordinate Action Planning Session

• Managing M&E Activities

• Identify the use of E-government in improving public

service delivery

• Develop strategies in implementing E-government in local

and central authorities

• Offer direction in planning accessible web portals and the

dissemination of information to the international community

• Manage the process of developing a strong E-government

presence and improving public procedures

• Building a Case for E-Government: The Pros and Cons

• E-Government Concepts

• Creating a Blueprint for E-Government

• Policy Creation and Analysis

• Designing and Implementing E-Government

• Case Studies

• E-Government and The Public Sector

• Enabling Environment for E-Government

• Computerisation: Personnel and Infrastructure

• Public Service Delivery: Improving Standards Through E-Government

• Leadership, Change and Challenges

• Freedom of Information and Transparency

• E-Government and World Governments

• Achieving Global Standards

By the end of the course you will be able to:

• Analyse and implement job competencies

• Understand competency based recruitment

• Apply competence management principles for

improved performance

• Implementation of Job Competencies and Frameworks

• Preparing Job Descriptions and People Specifications

• Types of Recruitment Interviews

• Job Analysis and Overview of Job Evaluation

• Understand the Uses of Assessment and Development Centres

• Diversity Issues; Ensuring Equality of Opportunity

• Interview Techniques to Enable Control of the Interview But Also Motivate the Interviewee

• Understand the objectives and value of records management

• Carry out information surveys

• Develop sustainable policies on records and improve their

management

• Understand how records underpin accountability and Freedom

of Information requirements

• Identify management issues associated with the use of

electronic records, including email

• Understand the key features and benefits of Electronic

Documents and Records Management Systems (EDRMS)

• Assess the risks associated with the use of email and other

electronic document and records management technologies

• Records Control Systems

• Classification Systems

• Retention and Disposal Policies

• Records Appraisal and Archiving

• Carrying Out Information Audits

• Electronic and Paper-Based Records: Similarities and Differences

• Risk Associated with Electronic Records

• Opportunities Associated with Electronic Records

• Email: Friend or Foe

• EDRMS – Developing a Business Case

• EDRMS – Building a Requirement Specification

• EDRMS – Implementation and Change Management