Cognicert Quality Management Professional Course

Cognicert UK www.cognicert.com

Experts suggest that trained Quality management professionals can reduce costs by as much as 15% through reduction in errors rates. This course covers quality management in the context of ISO 9001 Quality Management System. It also provides the opportunity to gain knowledge on the regulations and processes of Quality management. Participants will also be introduced to the concept of Plan-Do- Check-Act in managing Quality with policies, processes, procedures and controls.

For whom:

• Quality Supervisor
• Quality Manager

 Certification

Upon successful completion of this programme, you will receive Cognicert Quality Management Professional Certificate from Cognicert Limited UK.

Course Content

• Quality Management Planning
  • Quality Management Principles
  • Other Quality Management System
  • Quality Management Tools
  • Context of Quality Management
  • Quality Stakeholders requirement management
  • Legal requirements
  • Quality Risk Management
  • Quality Management Plan

• Quality Operations Management
  • Quality documents and record management
  • Operational considerations:  The Critical Process Issues.
  • Quality Products and Services Design and Development
  • Quality Verification and Validation Processes
  • Quality operational controls: processes and procedure development and improvement.
  • Quality Human Resources Management
  • Organizational Needs Assessment, Impact and Training
  • Managing Organisational Knowledge
  • Developing requirement for Products and Service Provision
  • Quality Procurement and Contract Management
  • Measurement Equipment Maintenance and Calibration
  • Quality Production and Service Provision Management
  • Developing Identification and traceability system
  • Managing property belonging to customers or external providers
  • Product and service preservation
  • Post-delivery Customer Services
  • Change Management and Controls
  • Release of products and services
  • Control of nonconforming outputs
• Quality performance monitoring and Evaluation
  • Monitoring and auditing techniques and evidences
  • Customer feedback survey, Supplier Evaluation and employees
  • Use of ICT in Quality Management
  • Monitoring and evaluating Quality Performance
  • Auditing Quality Performance
  • Evaluating and Reviewing Quality Activities
• Improving Quality performance
  • Implementing Corrective actions
  • Risk Mitigation and Preventive actions

• Training Methodologies
• Case Study
• Individual Exercises
• Role Play
• Group Exercises
• Group Presentation
• Examination