Performance Management System Course

Performance Management System Course

 Course Objectives

By the end of the course, participants will have:

• Shared a common understanding on how performance management systems can be effectively utilized to raise the performance of individuals and teams
• Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
• Identified and practiced some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Course Overview

• The principles of performance management
  • Core elements, principles and benefits of an effective performance management framework
  • Performance management cycle and purpose of the annual performance review
  • Organisations’ performance appraisal process
  • Quiz, case study quiz, presentation and group discussion
• Creating and cascading corporate objectives
  • Key characteristics of a high performing Organisation
  • Setting Specific Corporate Objectives
  • Cascading Departmental Objectives
  • Cascading Individual Objectives
• Setting performance measures
  • Objective setting process
  • Concept of Balanced Score Card and Metric Setting
  • Developing objectives implementation plan
  • Setting and communicating relevant performance objectives
  • Identifying core behaviours that drive high performance
  • Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion

Barriers to making Performance Management work

• No time/too busy/won’t find time
• Too much change/ fire-fighting
• Not two-way
• Postpone/forget

• Postpone/forget
• Fear/anxiety
• Sweeping issues under the carpet
• Not acknowledging diversity issues
• Collusion
• Changing goals/goalposts
• Appraisee not owning process for themselves
• Refusal or inability of manager to role model
• Manager doesn’t really understand the appraisee’s job

Why is Performance Management so hard?

A group discussion on why performance management can be hard. The following factors may be discussed:

• Dealing with your own and other people’s confidence and morale
• Dealing with yours and other people’s feelings
• Dealing with difficult or tricky people

• Dealing with other people’s difficulties
• Setting doable goals
• Giving effective feedback
• Giving ‘bad news’
• Avoiding escalating problems
• Consistency (why have I been marked down when I think I haven’t changed?)
• Setting the right goals for each individual
• When someone doesn’t tell you the truth about how they’re doing
• When someone disagrees with your assessment
• Being enthusiastic when you don’t feel like it vs. tyranny of positivity
• Lack of formality/blurred boundaries/etc

Dealing with Difficult Performance Management Issues/ Giving Feedback

We explore dealing with difficult issues which in the past have included:

• Delivering feedback to someone who thinks they have performed higher than they have
• An appraisee who doesn’t prepare
• Sickness issues
• How to ensure the appraisee makes the most of the appraisal opportunity
• Negative or disruptive staff
• When the performance bar has been raised
• Staff reduction with no reduction in workload
• An appraisee who disagrees with feedback
• Resentment of high performers/ earners
• Support measures – when enough is enough
• Monitoring, reviewing and assessing performance
  • Reviewing different levels of performance
  • Objectively assessing and rating performance
  • Monitoring Metrics and measuring performance
  • Case study with group learning review and discussion

• One to one performance review meetings
  • Structuring performance review meetings
  • Giving constructive and motivational feedback
  • Using questions to help employees review their own performance
  • Group learning review

• Review and next steps
  • Review of learning and action planning
  • Course feedback

 The training will be supported with:

• An optional participant pre-course questionnaire and/or pre-course reading on managing performance
• A colour printed workbook with performance management tips, techniques and space for personal notes

Venue: DU&T Hall, Ikeja, Lagos.
Registration Details: DU&T Consulting, 0016102526 GTBank Plc
Enquiry: 08033746074, 08182704246 or amaka@dutconsulting.com

DU&T Consulting, 5 Afisman Drive, Anifowose, Ikeja, Lagos.  www.dutconsulting.com