DU&T Consulting
  • January 29, 2018
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Performance Management System Course

 Course Objectives

By the end of the course, participants will have:

  • Shared a common understanding on how performance management systems can be effectively utilized to raise the performance of individuals and teams
  • Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
  • Identified and practiced some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Course Overview

  • The principles of performance management
    • Core elements, principles and benefits of an effective performance management framework
    • Performance management cycle and purpose of the annual performance review
    • Organisations’ performance appraisal process
    • Quiz, case study quiz, presentation and group discussion
  • Creating and cascading corporate objectives
  • Setting performance measures
    • Objective setting process
    • Concept of Balanced Score Card and Metric Setting
    • Developing objectives implementation plan
    • Setting and communicating relevant performance objectives
    • Identifying core behaviours that drive high performance
    • Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion

Barriers to making Performance Management work

  • No time/too busy/won’t find time
  • Too much change/ fire-fighting
  • Not two-way
  • Postpone/forget
  • Postpone/forget
  • Fear/anxiety
  • Sweeping issues under the carpet
  • Not acknowledging diversity issues
  • Collusion
  • Changing goals/goalposts
  • Appraisee not owning process for themselves
  • Refusal or inability of manager to role model
  • Manager doesn’t really understand the appraisee’s job

Why is Performance Management so hard?

A group discussion on why performance management can be hard. The following factors may be discussed:

  • Dealing with your own and other people’s confidence and morale
  • Dealing with yours and other people’s feelings
  • Dealing with difficult or tricky people
  • Dealing with other people’s difficulties
  • Setting doable goals
  • Giving effective feedback
  • Giving ‘bad news’
  • Avoiding escalating problems
  • Consistency (why have I been marked down when I think I haven’t changed?)
  • Setting the right goals for each individual
  • When someone doesn’t tell you the truth about how they’re doing
  • When someone disagrees with your assessment
  • Being enthusiastic when you don’t feel like it vs. tyranny of positivity
  • Lack of formality/blurred boundaries/etc

Dealing with Difficult Performance Management Issues/ Giving Feedback

We explore dealing with difficult issues which in the past have included:

  • Delivering feedback to someone who thinks they have performed higher than they have
  • An appraisee who doesn’t prepare
  • Sickness issues
  • How to ensure the appraisee makes the most of the appraisal opportunity
  • Negative or disruptive staff
  • When the performance bar has been raised
  • Staff reduction with no reduction in workload
  • An appraisee who disagrees with feedback
  • Resentment of high performers/ earners
  • Support measures – when enough is enough
  • Monitoring, reviewing and assessing performance
    • Reviewing different levels of performance
    • Objectively assessing and rating performance
    • Monitoring Metrics and measuring performance
    • Case study with group learning review and discussion
  • One to one performance review meetings
    • Structuring performance review meetings
    • Giving constructive and motivational feedback
    • Using questions to help employees review their own performance
    • Group learning review
  • Review and next steps
    • Review of learning and action planning
    • Course feedback

 The training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading on managing performance
  • A colour printed workbook with performance management tips, techniques and space for personal notes
DATES 14-15 Mar, Nov 22-23
FEES N95, 000 per participant, 5% discount for 5 or more participants and 10% for 10 or more participants.

Venue: DU&T Hall, Ikeja, Lagos.
Registration Details: DU&T Consulting, 0016102526 GTBank Plc
Enquiry: 08033746074, 08182704246 or amaka@dutconsulting.com

DU&T Consulting, 5 Afisman Drive, Anifowose, Ikeja, Lagos.  www.dutconsulting.com


DU&T Consulting