Performance Management System Course
Course Objectives
By the end of the course, participants will have:
- Shared a common understanding on how performance management systems can be effectively utilized to raise the performance of individuals and teams
- Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
- Identified and practiced some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.
Course Overview
- The principles of performance management
- Core elements, principles and benefits of an effective performance management framework
- Performance management cycle and purpose of the annual performance review
- Organisations’ performance appraisal process
- Quiz, case study quiz, presentation and group discussion
- Creating and cascading corporate objectives
- Key characteristics of a high performing Organisation
- Setting Specific Corporate Objectives
- Cascading Departmental Objectives
- Cascading Individual Objectives
- Setting performance measures
- Objective setting process
- Concept of Balanced Score Card and Metric Setting
- Developing objectives implementation plan
- Setting and communicating relevant performance objectives
- Identifying core behaviours that drive high performance
- Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion
Barriers to making Performance Management work
- No time/too busy/won’t find time
- Too much change/ fire-fighting
- Not two-way
- Postpone/forget
- Postpone/forget
- Fear/anxiety
- Sweeping issues under the carpet
- Not acknowledging diversity issues
- Collusion
- Changing goals/goalposts
- Appraisee not owning process for themselves
- Refusal or inability of manager to role model
- Manager doesn’t really understand the appraisee’s job
Why is Performance Management so hard?
A group discussion on why performance management can be hard. The following factors may be discussed:
- Dealing with your own and other people’s confidence and morale
- Dealing with yours and other people’s feelings
- Dealing with difficult or tricky people
- Dealing with other people’s difficulties
- Setting doable goals
- Giving effective feedback
- Giving ‘bad news’
- Avoiding escalating problems
- Consistency (why have I been marked down when I think I haven’t changed?)
- Setting the right goals for each individual
- When someone doesn’t tell you the truth about how they’re doing
- When someone disagrees with your assessment
- Being enthusiastic when you don’t feel like it vs. tyranny of positivity
- Lack of formality/blurred boundaries/etc
Dealing with Difficult Performance Management Issues/ Giving Feedback
We explore dealing with difficult issues which in the past have included:
- Delivering feedback to someone who thinks they have performed higher than they have
- An appraisee who doesn’t prepare
- Sickness issues
- How to ensure the appraisee makes the most of the appraisal opportunity
- Negative or disruptive staff
- When the performance bar has been raised
- Staff reduction with no reduction in workload
- An appraisee who disagrees with feedback
- Resentment of high performers/ earners
- Support measures – when enough is enough
- Monitoring, reviewing and assessing performance
- Reviewing different levels of performance
- Objectively assessing and rating performance
- Monitoring Metrics and measuring performance
- Case study with group learning review and discussion
- One to one performance review meetings
- Structuring performance review meetings
- Giving constructive and motivational feedback
- Using questions to help employees review their own performance
- Group learning review
- Review and next steps
- Review of learning and action planning
- Course feedback
The training will be supported with:
- An optional participant pre-course questionnaire and/or pre-course reading on managing performance
- A colour printed workbook with performance management tips, techniques and space for personal notes
| DATES | 14-15 Mar, Nov 22-23 |
| FEES | N95, 000 per participant, 5% discount for 5 or more participants and 10% for 10 or more participants. |
Venue: DU&T Hall, Ikeja, Lagos.
Registration Details: DU&T Consulting, 0016102526 GTBank Plc
Enquiry: 08033746074, 08182704246 or amaka@dutconsulting.com
DU&T Consulting, 5 Afisman Drive, Anifowose, Ikeja, Lagos. www.dutconsulting.com