Effective Debt Recovery Strategies Course
Struggling to recover debt? Enroll for our course and learn all about the most effective debt collecting strategies. The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
What You Will Learn: Upon completion of this programme, the learner will be able to:
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
- Identify the requirements for legally binding security documentation.
- Identify the contractual capacity of individuals and non-individuals.
- Understand the application of the legislation in the repossession of goods.
- Administer pre- and post-possession notice requirements.
- Apply the relevant legislation in the repossession of goods.
Course Content:
- Debt Collection in Nigeria.
- Good Collection Practices.
- Methods of Correspondence.
- Debtor Communication.
- Debt Collection Industry Overview
- Professional Process
- Changing the Face of Debt Collection
- Process Documents Relating to Goods and Services
- Receive and Record Receipts
- The Concept of a Budget
- Analyse Budget Needs
- Present and Justify a Proposed Budget
- Evaluate Debtor Accounts
- Profile Debtor Accounts and Maintain Records
- Diarise Procedures
- Detailed Statement of Accounts
- Adjust Claims and Update Amounts
- Monitor and Control Expenses
- Handling Debtor Queries and Objections.
- Legally Binding Security Documents
- Contractual Capacity of Individuals
- Contractual Capacity of Non-Individuals
- Repossessions of Goods under a Credit Agreement
- The Legislation in Repossession of Goods
- Pre-Possession Notice
- Post-Possession Notice
- Application of the Legislation
Duration: 3 days
Fee: N115,000 per participant, 5% discount for 5 or more participants and 10% for 10 or more participants.
Contact: info@dutconsulting.com