| COURSE TITLE | PROBLEM SOLVING & DECISION MAKING TECHNIQUES |
| TARGET AUDIENCE | Managers and team Leaders |
- Apply problem-solving steps and tools
- Analyse information to clearly describe problems
- Identify appropriate solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create plans for implementing, evaluating, and following up
- Use SWOT Analysis
- Make group decisions
- Logically present his analysis, conclusion and recommendation
- Present a professional report
- Defining Problem Solving & Decision Making
- The Problem Solving Tools
- Problem Identification
- Defining central problems
- Developing a Course of Action
- Analyzing & Selecting Solutions
- Methods of Decision Making
- Types of Organisational Decision
- Factors and analysis in decision making
- Introduction to Business Strategies using SWOT Analysis
- Making logical decision, conclusions and recommendation.
- Making Group Decisions
- Implementing the decision
- Monitoring the implementation of decision
- Case Study
- Individual Exercises
- Groups’ Exercises
- Groups’ Presentation